Answer the same customer questions once: hours, orders, allergens

Who it's for

Restaurants, cafés, bakeries and shops that get the same questions by phone, text, Instagram or Facebook: hours, delivery area, custom orders, parking, gluten-free options.

The situation today

• The phone rings during the rush with 'what time do you close?' and 'do you deliver to…?' The same five DMs arrive every day.
• Answers vary depending on who picks up, and some questions sit unanswered until the customer orders somewhere else.
• Rough estimate: 30 minutes or more a day across calls and messages for a busy counter, and most of it is the same answers.

Time figures marked "rough estimate" are our estimates, not survey data.

The AI-assisted workflow

Step by step

1. For one week, keep a tally by the register and in your phone notes of every question customers ask. Most shops find the same 10 to 15 at the top.
2. Write the true answer to each in a few words. For allergens, copy from your actual recipes and supplier labels.
3. Run the prompt below to turn your notes into a clean FAQ and short saved replies for messages.
4. Have whoever knows the kitchen or stock best check every answer. Then post the FAQ on your website and Google Business Profile, and save the replies in your phone or messaging app.
5. Review it whenever the menu, hours or policies change, and date it.

I run a [restaurant/café/shop] in [town]. Below are the questions customers ask most and my real answers.
Turn them into:
1) A website FAQ: clear question headings, answers under 50 words each, friendly and plain.
2) A short saved reply for each (under 30 words) I can paste into DMs or texts.
Rules: use only my answers. Do not add hours, prices, delivery areas, ingredients or policies I didn't give you. For anything about allergens, do not say 'safe' or 'allergen-free'; repeat my wording exactly and add: 'Please tell us about any allergy when you order.' If an answer is unclear, write [CHECK].

Questions and my answers:
[paste your list]

Works in any AI chat assistant. Replace everything in [brackets].

Watch-outs

• Allergens are a safety issue. AI must never decide what's in a dish. The FDA lists nine major food allergens (milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, sesame); your answers must come from your recipes and labels and be checked by the person who cooks.
• Don't promise delivery times, custom orders or prices in saved replies that you can't keep on a busy day.
• If you later add an AI chatbot that answers customers directly, test it hard and give it only this checked FAQ. Never let it improvise allergen answers.

When not to use AI

• Answering a specific customer's allergy or medical question by AI. Those go to a person, every time.

Educational content, not legal, tax or financial advice.