Follow up on quotes that went quiet

Who it's for

Trades and home-service owners who send quotes and hear nothing back, then never follow up because the day got away.

The situation today

• You quoted the job, the customer said they'd think about it, and then silence. One text, maybe, then you move on.
• Homeowners often collect several quotes. If yours is the one nobody followed up on, it's easy to forget.
• Rough estimate: 5 to 10 minutes per follow-up to look up the quote and write something that doesn't sound pushy, which is why it gets skipped.

Time figures marked "rough estimate" are our estimates, not survey data.

The AI-assisted workflow

Step by step

1. Pull up your last 10 quotes with no answer. Note for each: the job, the date sent, and one detail the customer cared about (timing, price, mess, warranty).
2. Run the prompt below once to get three short follow-ups: a check-in, a helpful note, and a polite close-out.
3. Edit them to sound like you, and save them as text or email templates.
4. Put each open quote on a simple schedule; many owners use about 2, 5 and 10 days after sending. Send the messages yourself, personalized with the one detail you noted.
5. When someone says no, ask one question: 'Mind telling me what made the difference?' Track the answers; they'll tell you more than any software.

I run a [trade] business. Write three short follow-up messages for a customer who got my quote and hasn't replied.
Job: [what you quoted], sent [date], total [$]
What they cared about: [timing / price / mess / warranty / other]
How to reach me: [phone]

Message 1 (text, about 2 days later): a friendly check-in, offer to answer questions. Under 40 words.
Message 2 (text or email, about 5 days later): one useful point tied to what they cared about (for example, when I can schedule it). Under 60 words.
Message 3 (about 10 days later): a polite close-out that makes it easy to say yes, no or not yet. Under 50 words.
Rules: no fake urgency, no 'limited time' discounts, no pressure. Don't promise anything I didn't list.

Works in any AI chat assistant. Replace everything in [brackets].

Watch-outs

• Text only customers who gave you their number for this job, and stop when they ask. The FCC says commercial texts require written consent and that people can opt out at any time; check your texting setup with your attorney if you automate.
• Don't add a fake deadline or 'price goes up Friday' line unless it's true.
• Keep customer names and addresses out of the AI. The templates work with placeholders.

When not to use AI

• Customers who've already said no. Thank them and stop.
• Automated sequences you've never read. Every message that goes out should be one you'd send by hand.

Educational content, not legal, tax or financial advice.